Privacy Policy

At Snack Orbit (accessible at SnackOrbit.space), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how Snack Orbit collects, uses, discloses, safeguards, and otherwise processes your personal data when you visit our website, place orders for delicious snacks, create an account, or interact with our services in any way.

Snack Orbit is an online platform dedicated to delivering a wide variety of snacks from around the world directly to your doorstep. We value the trust you place in us, and transparency is at the heart of our operations. This policy applies to all users worldwide, including those in regions with specific data protection laws such as the European Economic Area (EEA), the United Kingdom, California (under the California Consumer Privacy Act or CCPA/CPRA), and other applicable jurisdictions.

By accessing or using SnackOrbit.space, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Snack Orbit collects various types of information to provide you with the best possible snacking experience, process your orders efficiently, and improve our platform.

Personal Information You Provide Directly

When you shop with us, create an account, subscribe to our newsletter, or contact customer support, you may provide:

  • Contact details — Name, email address, phone number, and mailing address for delivery.
  • Payment information — Credit/debit card details, billing address (processed securely through trusted third-party payment gateways; we do not store full card numbers).
  • Order preferences — Delivery instructions, snack selections, dietary notes (e.g., allergies or preferences), and gift messages.
  • Account information — Username, password, and profile details if you register.

Information Collected Automatically

As you browse SnackOrbit.space, we automatically gather:

  • Device and usage data — IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, referral sources, and clickstream data.
  • Location data — Approximate location based on IP address or precise location if you enable it for delivery purposes.
  • Cookies and similar technologies — We use cookies, web beacons, and pixels to enhance functionality, analyze trends, and personalize your experience (see our Cookie section below for details).

Information from Third Parties

We may receive data from partners, such as shipping carriers for delivery updates, marketing platforms for targeted promotions (with your consent where required), or social media if you log in via those services.

2. How We Use Your Information

Snack Orbit uses the collected information for several legitimate purposes:

  • To process and fulfill your snack orders, including payment processing, packaging, and shipping.
  • To communicate with you about your orders, deliveries, promotions, and customer service inquiries.
  • To personalize your shopping experience, recommend snacks based on past purchases, and show relevant content.
  • To improve SnackOrbit.space — analyzing usage patterns to enhance site performance, add new features, and prevent fraud.
  • To send marketing communications (e.g., newsletters about new snack arrivals or exclusive deals) — only with your consent or where permitted by law.
  • To comply with legal obligations, resolve disputes, enforce our terms, and protect the rights and safety of Snack Orbit, our users, and others.

We process your data based on contractual necessity (for orders), legitimate interests (site improvement and security), consent (marketing), or legal requirements.

3. Sharing and Disclosure of Your Information

We do not sell your personal information. However, we may share it in limited circumstances:

  • Service providers — With trusted vendors who help us run SnackOrbit.space, such as payment processors (e.g., Stripe or PayPal), shipping companies (e.g., local couriers), cloud hosting services, email providers, and analytics tools. These parties are contractually obligated to protect your data and use it only for the services they provide.
  • Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal requirements — To comply with laws, respond to subpoenas, court orders, or government requests, or protect against legal liability.
  • With your consent — For any other purpose disclosed at the time of collection or with your explicit approval.

4. Cookies and Tracking Technologies

Snack Orbit uses cookies and similar technologies to make your visit smoother and more effective.

  • Essential cookies — Necessary for site functionality, such as keeping items in your cart or remembering login status.
  • Performance and analytics cookies — Help us understand how visitors use SnackOrbit.space (e.g., via Google Analytics) to improve navigation and content.
  • Marketing cookies — Enable personalized ads and retargeting (where consent is obtained).

You can manage cookies through your browser settings or our cookie consent banner. Note that disabling certain cookies may limit site features.

For more details, please refer to our separate Cookie Policy linked at the footer of SnackOrbit.space.

5. Data Security

We take the security of your personal information seriously at Snack Orbit. We implement reasonable administrative, technical, and physical safeguards, including encryption for sensitive transmissions (SSL/TLS), secure servers, access controls, and regular security assessments.

While no method of transmission over the internet or electronic storage is 100% secure, we strive to protect your data using industry-standard practices.

6. International Data Transfers

Snack Orbit operates globally, and your data may be transferred to, stored, or processed in countries outside your home country, including those with different data protection standards.

When transferring data from the EEA, UK, or similar jurisdictions, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions to ensure protection.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

  • Order-related data is kept for accounting, warranty, and legal purposes (typically 7 years).
  • Account data remains until you delete your account or request deletion.
  • Marketing data is retained until you unsubscribe or withdraw consent.

After retention periods end, we securely delete or anonymize the data.

8. Your Privacy Rights

Depending on your location, you may have rights over your personal data:

  • Access — Request details of the data we hold about you.
  • Correction — Update inaccurate information.
  • Deletion — Request removal of your data (subject to legal exceptions).
  • Opt-out — Stop marketing emails or object to certain processing.
  • Portability — Receive your data in a structured format (where applicable).
  • CCPA-specific rights (California residents) — Right to know, delete, opt-out of sale/sharing, limit use of sensitive data, and non-discrimination.
  • GDPR rights (EEA/UK) — Additional rights to restrict processing or object.

To exercise these rights, contact us at privacy@SnackOrbit.space. We respond within statutory timeframes (e.g., 30–45 days). Verification may be required for security.

You can also opt-out of interest-based advertising via tools like the Digital Advertising Alliance or browser settings.

9. Children’s Privacy

SnackOrbit.space is not intended for children under 16 (or 13 in some jurisdictions). We do not knowingly collect personal information from minors without verifiable parental consent, in compliance with laws like COPPA.

If we learn we have collected such data unintentionally, we will delete it promptly. Parents/guardians concerned should contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on SnackOrbit.space with a revised “Last Updated” date.

Significant changes will be notified via email (if we have your contact) or prominent notice on the site. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy or your data at Snack Orbit, please reach out:

Snack Orbit
Email: privacy@SnackOrbit.space
Website: SnackOrbit.space

We appreciate your trust in choosing Snack Orbit for your snacking needs. Your privacy matters to us, and we are dedicated to safeguarding it while delivering the best service possible.

Thank you for being part of the Snack Orbit community!